Terms and Conditions
The brand "Motorhome USA", specialist in RV rentals in USA, is a division of Authentik USA Aventures inc. Motorhome USA has the exclusive right to sell the services described on its pages to individuals at the rates shown, via its consultation and booking system.
PLEASE READ THE FOLLOWING CAREFULLY
Booking an RV with Motorhome USA implies your full acceptance of our Terms and Conditions as listed below.
* All bookings must be made directly with Motorhome USA
A 30% deposit is required to confirm your booking.
Payment is due in full 45 days prior to the vehicle pick-up date.
Motorhome USA is a trademark of Authentik USA Aventures inc. Note that, as the holder of a Canadian travel agent license issued by the Office of Consumer Protection (#702429), all funds paid to Authentik USA Aventures inc. are collected in trust. We are thus required by law to keep your payments until the end of your trip. This protection helps you to rest assured that you are doing business with a secure and reliable company.
Payment of balance
Your balance may be paid by credit card.
2. CANCELLATION FEE
2.1 In the event that Motorhome USA is required to cancel a service, all amounts already paid by the Guest will be reimbursed in their entirety, without penalty. Expenses incurred outside of costs directly related to the service will not be payable.
2.2 Should Motorhome USA have to cancel one or all services, required by major circumstances and / or for reasons related to the safety of customers and / or order from an administrative authority, there will be no refunds.
2.3 In the event that the Guest should cancel all or part of a service, the following penalties will apply:
2.3.1 Motorhome rental
FREE cancellation up to 72 hours after booking.
* Between 72 hours after booking and 46 days or more before departure: 30% of the total value of the trip
* 15 to 45 days before departure: 50% of the total value of the trip
* Less than 15 days before departure: 100% of the total value of the trip
* One-way rental fee payable at 100%, if applicable, 72 hours after your reservation
2.4 The service’s cancellation period is calculated from the date of reception of written notice at our office. No verbal requests will be considered. In determining the cancellation period, the departure date will not be counted.
3. PROMOTIONAL OFFER
3.1 Annual promotions
The following conditions apply for rentals between January 01st and December 31st :
3.1.1 - These promotional offers may not be combined with any other special offer or Authentik Dollars.
3.1.2 - When the FREE GPS is offered in the choices, it is offered as long as the stocks last.
3.1.3 - Some offers do not apply to all our renters.
3.1 Before the trip:
At any time before departure, the Guest may upgrade the value of the package, by adding more options or by extending the stay without cancellation. Administration fees of $50 per person will apply. However, Motorhome USA cannot guarantee any changes made within the forty-five days prior to departure. Any changes that reduce the value of the package will be subject to penalties as described in section 2.2, under the same conditions as for a cancellation, in addition to administration fees of $50 per person.
3.2 During the trip:
Any unused services included in the package will not be reimbursed. At any time, the Guest may upgrade the value of the package, by adding more options or by extending the stay without cancellation. Administration fees of $50 per person will apply.
5. TRAVEL INSURANCE
We strongly recommend that all travellers take out insurance against the risks generally associated with travel, particularly medical expenses, ambulance and hospitalization, repatriation, loss of baggage, civil liability and trip cancellation. Taking out insurance is the responsibility of the travellers themselves and Motorhome USA cannot be held responsible for the failure of any person to do so, nor for any interpretation unfavourable to the holder of such insurance.
Unless otherwise specified, all prices are expressed in American dollars and include all applicable taxes. Prices are subject to adjustment in the event of an increase or decrease in the price of transportation, taxes and/or other local services. Motorhome USA guarantees all prices as specified at the time of reception of the deposit.
7.1 Motorhome USA acts as agent for service providers and other intermediaries required for the organization of the packages offered on our website. The role of Motorhome USA is limited to forwarding reservations to these service providers. However, as it is not possible for Motorhome USA to have direct control over these providers, our company will not be held responsible for any non-execution of their obligations by said providers, with the exception of faults or non-execution resulting directly from acts or omissions committed by immediate employees of Motorhome USA.
7.2 Motorhome USA cannot be held responsible for any claims, damages and / or costs from personal injury, accidents, death, damage or loss of personal property, delays, missed flight / connection, bad weather, strikes, acts of terrorism, wars or other unforeseeable cause on traveling dates or omission from participant to obtain the required documents (passport, visa ...) for the trip. The transportation of luggage is at the participant's own risk.
7.3 Motorhome USA will not be held responsible for cancellations required by major circumstances and / or for reasons related to the safety of customers and / or order from an administrative authority.
7.4 A Guest who wishes to file a complaint or claim against Motorhome USA must do so within fourteen days of their return, by mailing said claim to the Motorhome USA office.
7.5 In the event of fault, error or omission on the part of Motorhome USA to offer a service or benefit described on this website, our responsibility will be strictly limited to the financial cost of such service or benefit.
8. INTERPRETATION AND JURISDICTION
This Agreement is governed by the laws in force in the Province of Quebec. Any action arising under this agreement shall fall under the jurisdiction of the courts of the province of Quebec.